Consumer Terms


Our Status, disclosure requirements, service standards and charging structure are set out in the accompanying document – ABOUT OUR INSURANCE SERVICES. You should read both documents in conjunction.
Your Contract of Insurance –information and changes we need to know about
You must take reasonable care to provide complete and accurate answers to questions we ask you when you take out, make changes to and renew your policy. If you are in doubt please contact us. If the information provided by you is not complete and accurate:

  • The insurer may cancel your policy and refuse to pay any claims
  • The insurer may not pay any claim in full, or
  • Your premium may be revised and/or change the compulsory excess, or
  • The extent of the cover may be affected

It is also an offence under the Road Traffic Act to make a false statement to obtain motor insurance.
Awareness of Policy Terms – Although you are issued with a Policy Summary, when a full policy is issued you are strongly advised to read it carefully, as it is that document, the schedule and any certificate of insurance that is the basis of the cover you have purchased. If you are in any doubt over the terms and conditions, please seek our advice promptly.
Payments & Holding of Client Funds – We can accept payment by guaranteed cheque or by credit/debit card. You can also pay through a credit instalment scheme which we have arranged with a premium finance company. We will give you full information about your payment options when we discuss your insurance in detail.
Insurance premiums are held in a non-statutory trust client account in accordance with FCA rules. Monies in this account are only used for paying insurers. On occasions we may use the monies to pay insurers in advance of having been paid by a client subject to systems and controls laid down by the FCA. By accepting these terms of business you are giving us your informed consent to place your money in a non-statutory trust account. For your further protection we will only take our commission once we have paid your premium to the insurer unless the insurer’s terms allow us to take it on receipt from the client. On some occasions we receive the premium you pay us as agent of the insurer. This means that premium is deemed to have been paid to the insurer as soon as we receive it. Insurers in these circumstances may require us to bank monies in accordance with their instructions. On some occasions we may transfer your premium to another FCA authorised intermediary when your insurance requirements are being transacted through them. We will retain any interest earned on the client account.
Documents – We reserve the right to retain certain documents at this office until all payments due under the policy have been made and any cheques cleared through our bank account. Such retention will be a matter of mutual agreement between both parties. In these circumstances we will ensure that you received the essential details of your insurance cover and will provide you with any documents that you are required to have by law.
If you decide this policy is inappropriate for your demands and needs you have the right to cancel within 14 days of renewal date or if a new policy, within 14 days from receiving your policy documents. If you do wish to cancel your policy within this period, you will receive a refund of premiums paid minus a cancellation charge (see About Our Insurance Services document) and a proportionate amount of the insurer’s premium based on the cover provided. Please note that our commissions and charges are non-refundable.
Claims – If you have occasion to claim on your policy you must notify us immediately and we will give you advice and if appropriate, issue you with a claim form and pass all details to your Insurer. You should not admit liability or agree to any course of action, other than emergency measures carried out to minimise the loss, until you have agreement from your Insurer. In certain circumstances we may appoint a 3rd party claims handler. If this is the case you will be informed of the alternative contact details.
Use of personal data – We are committed to protecting your personal information. We will use personal information about you fairly and lawfully, primarily in connection with the provision of insurance. Full details can be found in our Privacy Notice at www.relevant GRP company website which specifies the information we may collect on you and from whom, how and why we use this information, how we may share and disclose the information and the retention of your data. In some instances we may need to seek your consent before processing such data. We will always make it clear to you when and why we are seeking your consent. A hard copy of the Privacy Notice is available on request.
You have a number of rights (including the right of access to see personal information about you that is held in our records) and these are detailed in the Privacy Policy but for any questions or concerns relating to the Privacy Policy or our data protection practices, or to make a subject access request, please contact us at:
Thomas Sagar Insurances Ltd – Company Secretary, 50 Fenchurch Street, London, EC3M 3JY.
Law – You should be aware that all contracts of insurance, effected via our offices, are governed by English Law. You do have the choice in that you can request the law of any EEC state to apply, however, we can only transact business if English Law applies.
Call recording – Any calls inbound or outbound to Sagar Insurances may be recorded for training and monitoring purposes.

Thomas Sagar Insurances Ltd Group First House, 12a Mead Way, Shuttleworth Mead, Padiham, BB12 7NG

1.The Financial Conduct Authority (FCA)

The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We offer products from a range of insurers for household, motor and boat insurance.
We can only offer products from a limited number of insurers for travel, horse and caravan. A list of insurers will be provided on request.

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs for insurance.

We will also help and advise you on any ongoing changes you have to make and assist you with any claims you need to make. We will advise you should we have any special arrangements with insurers or should you have to deal directly with the insurers for ongoing policy administration. You will also be advised should we act as an Appointed Agent or Appointed Sub-Agent for any other intermediary in arranging your insurance. We may issue policies on behalf of some insurers.

4. What will you have to pay us for our services?

We will charge fees as follows:
New Policies – £30, Renewals – £30 (Subject to a maximum of £100 in any one year)
Cancellations – £25, Mid Term Adjustments – £25 (Subject to a maximum of £100 in any one year)

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy. Please note that in the event of a refund being due to you these will be made net of commission and fees.

5. Who regulates us?

Thomas Sagar Insurances Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 303967.

Our permitted business is as an insurance intermediary and we are authorised to advise on, arrange and provide you with non-investment insurance contracts from insurance companies.
You can check this on the FCA’s Register by visiting the FCA’s website or by contacting the FCA on 0845 606 1234.

6. Complaints

We do our best to provide you with the highest levels of customer service at all times, however, should you wish to make a complaint you can do this in writing to David Peers, Thomas Sagar Insurances Ltd, Group First House, 12a Mead Way, Shuttleworth Mead, Padiham BB12 7NG, by email to or by telephone on 01282 858250 detailing the nature of the complaint.

If you have received our response and are still dissatisfied you can refer your complaint to the Financial Ombudsman Service*.
This is an independent body that arbitrates on complaints about general insurance products. It will only deal with your case if:

1. We have given you written confirmation that our own complaints procedures have been exhausted.
2. If you are a Consumer** or your business has a turnover of less than €2,000,000.

You have 6 months from our final response to refer to the Ombudsman.

*Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800 or fax 020 7964 1001. Email
**A Consumer is one who is not acting within a business trade or profession

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Non-Compulsory Insurance is covered for 90% of the claim, without any upper limit.

For Compulsory classes of insurance, insurance advising and arranging is covered for 100% of the claim, without upper limit.
Further information about compensation scheme arrangements is available from the FSCS.