Regulation

Sagars are authorised and regulated by the Financial Conduct Authority (FCA) Reg No 303967. As one of the most highly respected, independent insurance brokers in the North West we operate to the highest professional standards.

As an insurance intermediary, we are authorised to advise on, arrange and provide you with non-investment insurance contracts from insurance companies. This means we have access to a wide range of products from different insurers and will advise and make recommendations on the best product for your needs after we’ve assessed your situation and insurance requirements. We pride ourselves on being totally transparent and will advise in your quotation if there are any additional fees.

We are covered by the Financial Services Compensation Scheme (FSCS), which means you may be entitled to compensation if we cannot meet our obligations, depending on the circumstances of the claim. Non-compulsory insurance is covered for 90% of the claim, with no upper limit. Compulsory classes of insurance, advising and arranging, is covered for 100% of the claim, with no upper limit.

We do our best to provide you with the highest levels of customer service at all times, however, should you wish to make a complaint you can do this in writing to James O’Brien Cert CII (Claims) CILA, Thomas Sagar Insurances Ltd, Group First House, 12a Mead Way, Shuttleworth Mead, Padiham BB12 7NG, by email to info@sagarinsurances.co.uk or by telephone on 01282 858250. For further information, please click on the following link here.

If after we have investigated your complaint you remain dissatisfied, within six months of either receipt of a resolution letter or our final decision, you may refer your case to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR, telephone 0845 080 1800 or fax 020 7964 1001. Email complaint.info@financial-ombudsman.org.uk.